I've had almost EXACTLY the same experience as Ihatecox Posted Sun April 26. Same bill, same cost. Was late 2 weeks, which is my fault without a doubt - and they turned off my cable/internet etc. And charged $45 in fees to turn it back when I payed - I used the automatic payment system and access was immediately restored - so $45 for what? But anyway, I was late and they can do what they want. I called to complain and they pretty much belittled me on the phone saying I should pay on time (repeating how I should pay for what I get, downgrade if I can't afford it, etc). I complained, spoke to a supervisor and two departments, got credited for the fees, filed complaints against the customer services rep who definitely shouldn't be dealing with customers and then after getting the credits, I canceled my cable TV (still have their internet), but saved $80 getting rid of their overpriced TV. Best I could do for now. If we had more options in the Vegas area you'd bet I'd leave them all together (I'm still looking). Just poor service and poor customer service and poor communication at an inflated price.

Competition is good and if there was more in our area I know price would be better - moving from the north east to Vegas, my Cable and Internet is the ONLY thing that is MORE expensive.