I've been a customer for 12 years - spent over 18K with these morons.

I went to upgrade to a new phone (bberry) - as my old bberry of 4 years was about finished (which - by the way - did not come from at&t).

So - I call in - and they send me a refurbished Bold - because I'm just not good enough for a special deal on a NEW one.

They have no idea how to transfer my plan - into current plan terms. An hour later - I'm all done (but it isn't over yet).

So - new phone comes in.

Turn it on.

Gets rejected from the tower. I call in.

1/2 hour later "Did you click on accept the terms".
"I called in to get the phone. Not on the webs-site"
"Oh - let me connect you with the acceptance team"
1/2 later - I accept!

Okay - phone works. Awesome.

An hour later - the ball double clicks.

Turns out there is an AT&T Service center down the road.

I walk over. They look - yep the phone is double clicking. BUT - we CAN'T fix it - because it is too NEW. So - you need to go to the store.

"Really? It's a refurbished phone - u sure" - I say

"Yes - they say - they will replace it".

"Oooookay".

Fine - it's a little down the road - so I go to the store - I say to the guy "Here is a reurbished phone - the service center sent me here - will you replace it?"

"YES - but you need the box and all the stuff" they say.

No worries - I expected that but wanted to make sure they would take it on the next trip.

Next day - I log into my account to see a 500$ phone bill in progress.

Call in - they screwed up the plan change. An hour later with 2 different people and supervisors to reverse the charges - I'm done"

"Anything else we can help you with"?

"Yes - I have this refurbished phone and before I drag my butt over to the store again - I want to super duper make sure they will replace it - it is a refurished phone".

"Yes sir".

Phew - almost done.

(Of course you know what happens).

Go to the store - wait 15 mins for the morons that work their to get off the phone talking to their friends (in espanol of course).

"No sir - that's a refurbished phone - take it to the service center".

"I was already there, and I came in here yesterday and they told me to bring it with the box"

"Oh - well - they were wrong".

A few snippy words and the little troll hands me a phone and dials AT&T (and the quality of the line was so bad - the AT&T person called me back on my cell).

1.5 hours later after 3 transfers - it is determined that they will mail me another refurbished phone.

Turns out the phone doesn't charge either.

Could be a repeat this saga with the newest junk they send me.

STAY AWAY FROM AT&T.