AT&T Sucks, I agree.

I had them for DSL years ago. I signed up for one of their special fixed-rate packages, but every month when I received my bill it would be more than they promised to bill me. So every month, I would wait on the phone for 20 minutes or more to talk to someone in customer service about adjusting my bill because I had this particular package and was promised a certain rate. Every month the customer care representative would tell me the error was fixed and it would be the last time I would have to call.
After just over a year, I had had enough. My contract was expired, so I called to cancel my service. How very wrong I was. They told me that my contract had been renewed, although I don't recall ever renewing it, and that I would have to pay their early termination fee. "I'm not contractually bound to honor your termination fee because you weren't contractually bound to honor the agreed upon service rate," I tried to reason. But, to no avail, I might as well have been speaking to a robot.

I paid the early termination fee, at least glad to finally be rid of AT&T for the rest of my life.

I hope apple gets smart and opens up their iphone to other providers. I will never get one of those until that day.