Re: People who represent PFB Community
by Zan - Posted Mon September 7, 2009 @ 12:02 PM
I think Planet Feedback's credibility as a professionally run, impartial third party mediation service for consumers has been severely damaged by recent actions of staff/moderators. I used to work for a major online retailer in the corporate office, and answering the letters we received through PF was one of my responsibilities. At the time, we approached PF intervention in the same manner we dealt with the Better Business Bureau and other mediators. However, in recent months PF has disintegrated and now reminds me of a blog run by 15 year olds, with the Mean Girls cliquishness and bullying.
I'm still in touch with members of senior management at my old company, and I recently had a conversation with my former boss about this site. They're still answering PF letters, but she herself has not been on the site lately. She was surprised to hear my description of what PF has become, and is going to review the site herself and discuss with some other members of senior management. A decision will be made then as to whether the company will respond to PF letters going forward, or whether PF will be dropped as a credible contact for the company. Which isn't good news for frustrated consumers trying to resolve their problems with the help of PF, nor for PF's reputation as a reliable source for getting resolutions for consumers.
Seems like PF is just shooting themselves in the foot with all the drama they're stirring up.