I have read your feedback about the Pantene product and I agree that the product is not good. As a matter of fact, I think that for anyone, with any type of non-stick straight hair, the Pantene product line does a lot of damage to the hair. I don't what it is about the shampoo and conditioners, it truly makes hair more dry and brittle.

I recall years ago, in the late 90's I tried Pantene and after one use my dry hair turned to straw. Literally hours after I shampooed and conditioned. No product benefits everyone, but I was truly surprised that not only did it not help my already dry hair, but made it worse. I haven't used it since until last week (September 10, 2009), when I watched the commercial for their "new" Moisture Renewal and the claim of how it's guaranteed to fix damaged hair. Well, I bought both the shampoo and conditioner. I shampooed once, left the conditioner on for about 5 minutes or so. I applied some Mousse and let it air dry. At first it looked great and later in the day my hair puffed up and looked like I had burned it with a chemical. I really thought maybe it was the dry weather, although it has been dry for weeks and my hair did not look this way before using Pantene.

So I didn't wash my hair the next day, but the following day I shampooed again, and this time left the conditioner on longer thinking it would do more good. Again, followed the same regimen of Mousse, air dry. I did this in the evening before bed and when I woke the next morning my hair was so "fried" looking, and when I wet it to style, it made crunching sounds and the ends started breaking off. I went outside and glanced in the car mirror because I was worried, and it seemed like the product actually striped the color from my hair as my dark hair looked reddish orange. I am not exaggerating, it looks like I have burned my hair with relaxer or kept a perm solution on too long.

I have put the two bottles back in the bag and taking them back to Target. I will never, ever use any Pantene brand product. I don't care what this company says to change my mind. I am not going to even bother to call them. I don't want their coupon, I don't want to hear them apologize, I don't want to explain this really bad experience.

I am sure there are plenty of people who's hair responds well to Pantene, they have been around forever and have a huge selection of products, but on thick, course hair, of any ethnicity, it does not work well. I think it's made for people with already healthy hair that is straight and long. That's what I think and that is based on my two experiences several years apart. I didn't use or do anything different the days prior, during or after using Pantene. I didn't put any chemicals, or new styling product. I let my hair air dry, didn't over comb it.

I think their is a problem in how it reacts to certain hair. Again, my hair is short, thick and course. I do color it every 6 weeks or so and have for years. I have used many brands of shampoo's and conditioners. Some do great! Some don't. But none of them made my hair worse, and break off like Pantene.