Re: I'm Sorry Am I Bothering You Sears?
by Robin O. - Posted Mon September 21, 2009 @ 10:50 AM
I have had the same sort of trouble with lack of competence at my local sears here in Oklahoma City. My boyfriend and I went to the sears located in Quail Springs Mall to buy a wedding gift for some friends. They were registered at Sears, but live in New York state.
We tried to pay for the items through the registry, as is normal, so that they could pick the items up later at their own location. None of the employees, management included, knew how the registry worked. They told us that we would have to buy the items (which were rather large), and just bring them out to New York with us on our flight. How ridiculous can you get?
We gave up that time, and came back a couple of weeks later to try again. We hoped that perhaps someone more competent would be working for the day. Same problem, same run around, and we couldn't even look at the list in the system to show what we wanted.
In the end, we gave up on the store entirely, since hardly any of the six employees we talked to (on the second attempt alone) even knew what a registry was. We purchased the items through the website, which worked well, but we have not been back in a store since. I don't know why we even bought the items through the website, given what a poor experience we had. I think we should have gone to Target.
If you want to keep business, your employees need to know what they are doing. If your managers don't even have a clue about how a registry works, then that's just pathetic. I have worked in retail for over a decade, and I'm blown away by the level of incompetence I encountered in your stores.