Re: Artificially lowering drive-thru times?
by Lisa H. - Posted Mon November 2, 2009 @ 5:13 PM
I guess I don't understand why you think you got worse customer service by being asked to pull forward as opposed to sitting at the window? I worked BK way back in High School, and yes we did get dinged for long drive-through wait times. Asking someone to pull foward if there was something that was going to take a while longer, like waiting for a fresh burger, was common practice. 7 minutes from order to food doesn't seem excessive at all, so I'm not sure I can agree that your service was at all compromised.