Re: Artificially lowering drive-thru times?
by dave a. - Posted Wed November 4, 2009 @ 6:38 PM
Here is my thought for what it is worth....I agree as a customer that it is an inconvenience although maybe not a big one.
The larger issue is that the store is cheating the system. They are essentially falsifying corporate data and if they aren't honest with little things then they aren't with big things either. If I owned a store where that happened I would fire a store manager for allowing this practice - In fact I've done just that in similar situations.