I can't believe
by MA Cunningham - Posted Thu November 5, 2009 @ 10:16 AM
this letter is still #1!
When I worked at Target, there were certain "processing" levels we were supposed to adhere to - Scanning and completing the transactions in a specified amount of time to achieve "green" status. Each transaction was timed and a percentage calculated. Good cashiers would consistently process above 90% to maintain "green."
Often times, there were things out of our control - price checks, customers hunting for change or credit cards, manual verification of credit cards or processing of paper checks - that took longer. Should *I* as a cashier have to take a hit on my speed score because of something completely out of my control? Should my personal numbers (that were used in reviewing and determining raises and promotions) look bad because of the actions of a customer or a co-worker?
The answer is no. Which is why we had a little "Suspend Transaction" button on the register to stop the clock if a situation like this happened.
They didn't circumvent the system, there was a legitimate delay in getting the food to you and that is why they stopped the clock. It wasn't that the person at the drive-thru was slow or not being attentive enough. It was something that was fully beyond their control. You are completely twisting around the point of the clocks and trying to pervert the situation to being some evil plan against humanity that it's not.
I'm wondering if you've even ever worked in fast food establishment to understand WHY they put those things in place to begin with! Perhaps if you had, you might not have written a letter like this.
It's an insult to those employees that after they ensured that you got fresh food in a reasonable amount of time, you still sought to punish them.