I'm really sorry this happened to you. It is really frustrating when you see a problem coming, try to prevent it, and the inaction of others results in the anticipated outcome.

When I took my mother to Scotland and England, I was so impressed with the assistance we received, EVERYWHERE. We rode in the Queen's elevator at some venue, so she wouldn't have to use the stairs. That was a hoot. They were so gracious and kind, from the airports to everywhere we visited.

When the story about the Lockerbie bombing convict being released by Scotland on humanitarian grounds hit the press, it reminded me of the treatment we received, and gave me a different view of the situation.

I hope AA takes your letter to heart and reexamines its procedures. They should.