Re: Artificially lowering drive-thru times?
by Kalphoenix - Posted Fri November 6, 2009 @ 2:46 PM
Out of curiosity, does anyone here know how BK actually handles drive through speed? It seems odd for the window person to say something about the "speed" of the transaction being timed. Most places I know just tap a button when they are "done" with a transaction to clear out the que screen.
It was annoying at McDonalds, because you would be trying to bag an order (I was a newbie), and the order would get cleared off the screen, you could only lay out so many paper receipts at a time and you would have NO idea what was actually supposed to go in the bag or what they wanted for their drink.
My guess is that this is what contributes to the high number of mistakes at the drive through window.
This was probably a placeholder answer in lieu of a longer explanation, not a very good one, though, since I doubt asking you to pull forward actually affected their "speed." I don't hit drive throughs often, but at Culvers I usually end up pulling ahead (Along with three or four cars) because there are a lot of people behind me and the food is all made fresh. I'd personally rather have it that way.
To be fair, most places probably skew the delivery time. I doubt most places are going to do anything about it though.