I am confused...I've called several companies where there has been a two choice system such as "for English, press one, for Spanish, press two (said in Spanish)". Was this the message you received? If so that's pretty standard....English and Spanish are the two predominant languages in the United States, so it is reasonable to offer both to phone customers without a default. Are you mad that the call didn't default to English to begin with? It's really not that hard to press a button, its a lot harder to try to fix an appliance by yourself because you are being stubborn.