I'm with you, William! I'm having a similar problem with my college daughter's cell phone. They have replaced it with a "refurbished" one valued at less than 1/2 of the original price, and her phone is only 7 months old. They have crappy customer service, crappy policies, and they lie to you to get your business. I'm switching to AT&T just as soon as my contract expires, too. They'll never get it!