I'm sorry this happened to you, but I'm not surprised. Cigna is the absolute WORST insurance company we have ever had the displeasure of dealing with.

We were stuck with them for several years, through my husband's employer. It was the only insurance option that was offered. They go out of their way to get out of paying for pretty much anything. One of the few things they didn't try to get out of paying for was my annual mammogram, but that was only because Massachusetts state law requires that insurance cover one per year for women 40+.

Just one of many examples of Cigna's cheapitude that we've endured - my husband's doctor ordered a colonoscopy. He'd had his appendix removed and they found cancer in it. So of course, they wanted to check to see if it had spread anywhere else.

Cigna covered the colonoscopy itself, but decided not to pay for the anesthesiologist. We got a bill for $900. I guess he was supposed to have something stuck up into his nether region, poking around up there, while wide awake. We fought and fought with Cigna, until they finally settled and paid a paltry $125 on that $900 bill. No wonder health care practitioners hate them so much!

We weren't the only ones who've had such issues with Cigna. The HR department at hubby's work got so many complaints, that they finally got rid of Cigna and switched everyone back to Blue Cross/Blue Shield, who we've NEVER had a problem with. The switch to Cigna was to save the company money, but, in this case, you get what you pay for. I am so glad we're no longer stuck with them.

Good luck to you in getting any kind of response from Cigna. They exist simply to take people's money, and give them nothing in return. They deserve to go out of business!