The poster has a perfectly valid complaint, and brava for not asking for compensation! I appreciate just writing a kind letter for good service or just a heads-up letter (as opposed to a "gimme" letter) for bad service.

It's amazing that the CS rep seemed to think that the poster was going to request compensation! It's almost like she didn't know how to handle just a simple suggestion that they put the measuring cup in non-metric terms.

I was surprised, though, that I had an issue with a Bayer product (a specific vitamin), so I called them, and they were super helpful! I just called to let them know, and they sent me a coupon, which basically recouped my money, as well as a ton of other coupons. I really didn't ask for it, but the lady on the phone was great and pleasantly surprised me :)