I certainly understand the frustration, about the part where the order was incorrect. Whether it's McDonald's or the best steak house in town, when you pay for a service/product, you should expect to receive it correctly.

In today's economy, it seems like there should be a push to please the customer and work extra hard to give quality and accurate service.

Sadly, with many companies, including Sprint and DirecTV, they just don't seem to give a damn.