I have had a similar problem. I bought an LG200C and the screen went haywire within three months. This phone had a double minute feature for life card already installed on it. It was a part of the purchase price. Tracfone decided to replace it under warranty. They sent me another LG200C and I sent them the old one back as per their instructions. My remaining minutes were transferred (after two extra calls to customer service), but when I went to add a new card, I found out that the removed the double minute feature. I called again to inquire as why the feature wasn't transferred, they said I never had it to begin with. I told them that the original phone did have that feature as I watched the minutes double several times. It was the only reason I bought that phone. They continued to tell me that I didn't know what I was talking about. They could tell by the serial number that the replacement phone was not a double minute phone, but how convenient for them that they couldn't tell that about the original phone by it's serial number. Lying bastards. This is a well established scam by Tracfone. My minutes ran out and I will never buy another product from this contemptible company nor will I ever recommend them to anyone.