Re: PFB Investigates - David's Bridal's Missing Customer Service
by angie d 1319 - Posted Sat February 13, 2010 @ 2:29 PM
Last week after much deliberation I purchased a dress at a David's Bridal location in Mishawaka Indiana. Meanwhile my mother was calling salons all over Chicago to find this gown by Impression that I have been wanting so badly,but could not afford.The very day after I purchased the gown from David's she called to inform be that she had found the gown and it would be her gift to me.
Assuming that it would be no problem because, #1)I had my receipt #2) the dress was on order and not even in my possession as of yet. I called David's Bridal to have the amount credited back into my account. In a very short tone the sales associate on the other end told me that" ALL SALES ARE FINAL".
I am in complete disbelief ,mostly because( I don't even have the dress yet!) Why wouldn't they be able to cancel an order ?I don't understand.I have not touched the dress I purchased and I'm stuck with all 700$ worth of it.
If anyone knows of some angle that I can use against them to get my money back, please let me know.