I can't help it, I *love* that the guy is that pissed he couldn't use his phone as a substitute coupon.

Years of working for a well-known hotel chain that requires printed certificates for reward stays and getting the subsequent calls of "uh, the desk clerk says I have to have a paper certificate and I showed her my phone but she won't listen" have bled me dry of "give a damn".

I giggled the whole time I read that. I hope that guy ranted and raved all day until his whole family had a terminal case of eye rolling.

I know, I'm mean/crazy but I had to let it out somewhere.