Re: Poor Service
by Harleycat - Posted Sat April 24, 2010 @ 12:32 PM
This is definitely not an issue for the Attorney General's office. As someone else said, poor service in and of itself is not a crime.
The Better Business Bureau will take a complaint but they do not have any power to make the restaurant act upon it. They forward your complaint to the restaurant and then base a rating on whether the restaurant replies and how they reply. Since people rarely check the BBB for restaurants, it's practically useless to even bother to make a complaint via them.
Your first avenue in this case is to complain to the manager on duty. We've had the occasional issue at our local Chili's and always found the manager to be very receptive.
If you have a specific way you like your food served, ie: appetizers first (and most people do), speak up. You are obviously articulate and I'm sure you could get that point across. If you want refills and extra napkins, again, speak up. I always ask for extra napkins and have never been turned down.
If you prefer a table away from a larger party, you can ask. I have. Sometimes you might wait a little longer but if it's what you want, they will honor your request.
I find your threats of blogging, etc over the top since you've done nothing yourself to try to improve the experience.