Dear Hillary B
by complaintreader - Posted Thu July 15, 2010 @ 1:51 PM
I am sorry to read about your experience. It is also regretful that you were so slighted by this encounter that you are compelled to bash the entire company on account of one incident.
You may save some time and grief next time by reading the back of the coupons which clearly state that the cards cannot be combined with any other discount or promotional offer. The cashiers don't have a say in this. The register software won't allow it. If you had taken a few seconds to own some accountability in an instance that involves your money and time - maybe - just maybe - you could have avoided this shenanigans.
Don't get me wrong, it IS absurd that a manager and another sales sales associate took half-an-hour to figure out how to apply your discounts. You did mention that their system was down and I'm sure that you were the patient little lamb being understanding and less than demanding at the head of a growing line.
Call customer service if it bothers you that much. You will be offered resolution and you'll save us time and space.