Verizon like every other company is in business to make money. They do not make money by giving away the latest technology for FREE.

You people are sorry asses and need to learn how to pay your way through life, you are not entitled to a free life, and you certainly are not entitled to a free new phone.

The lady that her son wrecked and smashed the phone ... thats too bad but how is that Verizons fault???? Did you also call the car manufacturer and tell them how you have been a good customer and have paid for years on the car but your own actions have now destroyed it so could they just give you a new one free???? Here is another idea, next time you are in WalMart when you get to the counter tell them you have been a loyal customer and have shopped there for two years and so today you want the stuff in your basket for FREE. It is the same thing you are asking of Verizon or any other company, and it is ridiculous to expect that you build spendable monetary value by being a customer.