Re: Racist Behavior & Humiliation at Target
by KGBags - Posted Fri September 17, 2010 @ 8:00 PM
This was not racism, it would happen to anyone using such a coupon...and I can explain exactly what happened. Target's registers are set up to attribute coupons to a specific item, not a group of items. When you present a coupon for 2.50 off 3 items, with each item costing 2.39, the computer attributes the coupon to just 1 of the 3 items. Since the price of the coupon was more than the price of one item, it simply deducts the entire price of the item. I am absolutely not saying that this is correct, I am just informing you of the process.
Cashiers are not allowed to change the price of the coupon because then it appears that they are giving the customers money back (when in reality, we all know that they are not). The only way we were able to override this is to delete the coupon and enter it as a general "dollar off" amount, not attributing it to a specific item. This is seriously frowned upon by loss prevention as unscrupulous cashiers can take "dollar off" discounts off of orders for their friends without valid coupons.
Yes, Target needs to update their computer system, but any person trying to legitimately use a coupon such as that will run into the same problem. Taking it out on a cashier who is not in charge of any computer systems at Target is not worth the time and is unfair, taking it out on corporate is worth your time.