But it's so much easier
by LadyMac - Posted Sun January 16, 2011 @ 10:01 PM
To minimizie a complaint by foisting some of the blame on the letter writer for not talking to a manager. Service was lousy, but some people just have to blame the customer. Which doesn't change the quality of the service - especially if you're already on your way out the door by the time someone asks you how everything was.