my son had an xbox account. notice used past tense "had"!!! had subscription for 12mth gold membership paid from discover credit card. fraudulent charges from "MICROSOFT *XBOX LIVE BILL.XBOX.COM,WA" or "MICROSOFT *BILLING BILL MS.NET WA" were made to our credit card. also, discovered our checking account had fraudulent charges from xbox live. scary.....our banks checking account info had never been given to xbox live. canceled old credit card, had new one issued. contacted bank and had to cancel old account and new one issued. spent over an hour talking to a xbox live representative. he ensured us credit card info removed, all security measures had been set-up on account to ensure no further problems. xbox live
e-mailed us a "code" to type in to continue xbox live account for the 12 month gold membership. this was last month......thought all ok. today opened bill for visa credit card, (not same credit card previously charged) and saw charges from "MICROSOFT *XBOX LIVE BILL.XBOX.COM,WA" were made on 2 different dates, 1/22 and 1/24 for amounts of 82.30 each. tried to cancel membership online....couldn,t, ened up calling xbox live customer support. talked with support rep. "sarah" for almost an hour. all i wanted to do was close account and purchase a pre-paid card for a xbox live membership. all rep. kept telling me is to contact our "bank" about problem, (kept telling her not bank, credit card), told her about past experience with fraudulent charges made on our credit card and bank account and thought problem resolved, all we went through to correct, etc. i explained due to all the problems didn't feel xbox live is secure and it is too easy to be "hacked" she kept suggesting that xbox live is secure and that we must of made these "purchases". finally told me.....well, you can cancel account but you will loose the 11 months remaining on account that has already been paid for. i went ahead and did just that. this is such a hassle. i now am going to call our visa card and report these fraudulent charges and cancel this account. all i know is to sleep at night, my son is not going to be playing any xbox live. xbox live is not secure and i would advised anyone that's a member to "play with caution" i hope this ends our nightmare1