Re: Cancelation of the Port of Mazathlan, Mexico
by T. B. - Posted Sun April 3, 2011 @ 7:51 PM
Carnival has the right to drop and change ports when ever the need arises. They will not put the crew, the passengers or the ship in danger. You booking the shore excursion through a private vendor is your responsibility not Carnivals. When ever you book a private excursion you are then taking full responsibility for any losses. Had you booked with Carnival you would be getting a refund or Onboard Credit. Since you chose to book privately, Carnival owes you nothing. Did you perhaps take trip insurance? If not then you are pretty out of luck. Reading your Contract of Carriage would pretty much answer any questions you have about port changes and any other issue.
Copied and pasted from Carnival.com legal notices section. You will find this in your cruise documents as well.
ITINERARY CHANGE PRIOR TO DEPARTURE:
If Carnival has adequate notice prior to sailing that a vessel will deviate from the published itinerary it will promptly Ė upon making the itinerary change -- notify guests of the change through their travel agents or directly, in the case of a direct guest booking.
If the itinerary change is for reasons within Carnivalís exclusive control, guests will have the opportunity to cancel their booking without penalty prior to sailing and within 24 hours of the guest notification, and in such an instance, guests will have the option to receive either a cash refund or a future cruise credit. In the event a guest does not cancel the cruise on a timely basis, no refund of any kind will be available.
Due to the nature of a cruise vacation, itinerary changes sometimes become necessary for safety, weather or other reasons beyond the control of Carnival. If the itinerary change is for reasons beyond Carnivalís exclusive control, including but not limited to safety, security, weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of guests or crew, late air, sea, car or motor coach departures or arrivals, mechanical breakdowns or problems not known to Carnival, itinerary changes consistent with U.S. State Department travel warnings / advisories or other applicable US or foreign governmental advisories, guests will not be provided any compensation. Guests electing to cancel will be subject to the standard cancellation terms.
ITINERARY CHANGE AFTER DEPARTURE
In the event an itinerary change becomes necessary while the ship is at sea or when notice prior to sailing is not feasible, Carnival and/or the Master will attempt to substitute an alternative port. Carnival and/or the Master may, in their discretion and for any purpose, deviate in any direction or for any purpose from the direct or usual course, and omit or change any or all ports of calls, arrival or departure times, with or without notice, for any reason whatsoever, all such deviations being considered as forming part of and included in the proposed voyage. Carnival shall have no liability for any refund or other damages in such circumstances.
REFUND OF GOVERNMENT FEES AND TAXES:
If a port is cancelled from the scheduled itinerary, a refund of the government fees and taxes for the cancelled port will be provided via a shipboard credit.
THIRD PARTY COSTS RESULTING FROM CRUISE CANCELLATIONS OR ITINERARY CHANGES:
Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties by guests (such as air travel booked by a guest directly with an airline) in connection with a cancelled cruise or an itinerary change for any reason.