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inspire a better focus on kinder and respectful customers
by Bill R. - Posted Mon April 11, 2011 @ 10:46 AM

Curtis W.,

I am confident that Panera will get back with you. Please do the same so we know what they say.

The gentleman working the line sounds like he shared what information he had as best he could probably knowing the message was not going to be received well.

This is a question best responded to by a manager who might have explained it a little differently and maybe even made a one time exception.

Thanks for sharing.

BillR.

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