by niNJA - Posted Mon June 26, 2006 @ 10:33 AM
I'm developing a theory from reading complaints on PFB. I'm starting to think that 90% of these people with a weird sense of entitlement (e.g. the guy with the Best Buy warranty) or a drive to get over on the company (e.g. Miss Slip and Fall) or the inability to understand that employees make mistakes (take your pick) have never, ever, EVER held hospitality, customer service, or public relations (with direct consumer contact) positions. That just has to be the case. I was on the line with some 800# the other day at home, I can't even remember why now, but I was getting nowhere with the representative. So finally I said, "You know what? It sounds like you're really trying to help me and you just don't have the information or authorization to get me what I need. So I'd really like to speak with a supervisor to see if maybe they can take it further, thanks." My husband looks up and says, "Wow, the way you asked was so nice!" I answered, "Of course. I'm a phone rep."
With this in mind, I think it should be mandatory that every consumer should have to spend one day serving on the front lines and see things from the other side of the register. I can't help but think it would make some of these people much more reasonable consumers, and far less annoying people in general.