AAA Mid Atlantic's leadership more than likely does not care. If they did, they would have corrected a program handled by Sterling research group in Florida to refelct correct numbers as well as identified the towers who were not showing up, or had faulty equipment, etc. Feel fortunate a situation like has happened in Pennsylvania when a AAA member called AAA to help lead to the AAAmembers life being ended. It was a terrible event. If there paperwork process was accurate, this and many other towers who should not be towing would have been removed before such a terrible incident happened. Here In Va. they kept towers on their list after they had threatened members well being, ran over them, etc and their fake bonus plan did not identify these towers... the good towers who did all the right things were tossed from their lists due to their own poor paperwork. You are just as well off or even better to just call your insurance company or find a alternative than trust AAA for service. Ask me, I know first hand.