Re: really bad experience
by batmoody - Posted Mon April 25, 2011 @ 1:08 PM
"She advised me that they would give it to me for the sale price. I agrued the fact of what your guarantee is"
What exactly is the guarantee? That you get the sale price of the posted sign? You said she was going to do that but that you still argued with her... then cussed at her and left it all behind?
Just because she didn't know about the guarantee? The guarantee is to protect customers from inaacuracies of the scanner, not expired signs. All the signs don't just magically disappear in a second at the start of the sale. At my store, there are four to five 8 hour shifts devoted to removing expired tags and hanging the new sale tags. There are always going to be a few that just haven't been done yet.
The scanner itself was right. Prices in the computer are downloaded in mere minutes, as opposed to the job of the employees of removing expired signs/tags and hanging the new ones. So I can understand some of the clerks confusion about the guarantee...
The fact that she's never delt with one before is a good thing, I would think.
HOWEVER, I agree, an expired sign should be honored -that's the stores responsibility to get that down an no one is reading the tiny expiration dates. I always honor expired tags where I work, even though it's not actually a "scanning innaccuracy" it only seems fair.
Usually customers are cool with it and understand that a days job doesn't happen in an instant. But once she realized that and told you she would honor it, you still argued and cussed at her.
And you want to complain about how YOU were treated?
Thats where you lost me.