Hello Jason,
I am from AAA National Member Relations. I apologize for negative experience your family had while waiting for AAA emergency road service. If you would allow me the opportunity to lodge a formal concern with the AAA Club, I would very much appreciate the chance to restore your faith and trust in AAA. If you could please provide me with your membership number, location and date of incident, I will look into this right away. Thank you!
Sincerely,
Justin S.
Please email to: memberrelations@national.aaa.com