Re: food quality and etc.
by LadyMac - Posted Tue May 17, 2011 @ 9:02 PM
Perhaps it's a franchise issue - I know my BK has improved significantly in recent years. I suspect it's a management thing as the quality of the food and cleanliness of the restaurant (my two biggies) have significantly improved.
One additional thing I want to mention, based on the conversation below, as a business owner, I know nothing is free. Things like straws, napkins, lids cost money ~ but you will lose business if the customer feels like the business is nickel & diming them. I work at a vet clinic on Saturdays and certain vets in our area are charging $10 for a written prescription for heartworm or frontline. Customers don't like it ~ they're feeling the economic pinch as much as businesses are ~ so businesses need to be sure their policies do not alienate their client base. They come to me, I write out the RX and have the doctor sign it. Doesn't cost anything but makes for a happy client.
Is it better to charge .10 for a paper cup for water, knowing it could lose you a customer who's going to spend $10 today (and who knows how much in the future) or just eat the cost?
It's an individual decision, but one business owners need to look at.