If you would have just called instead of ordering online, you could have asked how long the wait is. By ordering online, you are at the mercy of the system and the payment has already been made before you even find out how long it will be. You bypass the whole personal level of where questions can be asked.

It might be standard where you live to get your pizza in 30 minutes, but you are in a whole other town and really have no clue what kind of night the place is having or if someone ordered 40 pizzas ahead of you.

It's also standard for charges to take a few days to be returned.

You went off af an assumption when your time and money was a huge factor and it bit you in the rear. If it was THAT important to have my pizza delivered by a certain time and it was the only money I had, you can bet I would have called first to be sure.

I don't really know what you expect them to be concerned about? They sent out a delivery estimate as soon as they got your order, per YOUR method of ordering. I don't see that they did anything wrong. You are the one that initiated an internet order on an assumption that didn't pan out.

All of this would have been avoided with a phone call.