I'm a loyal T-mobile costumer for the past 10 going on 11 years with 5 different lines; I've been trying to cancel one of this lines since March of 2011, they wanted to charge the 200 dollar cancellation fee and "nicely" recommended to wait to the contract expiration....long story short in July the person I open the account for lost his job and stop making payments service was cancelled for no payment...of course they sent me to collection department I made some arrangements to make those payments and ask to freeze the account because I was intended to closed, I paid over 400 dollars, but .. surprise I receive a bill just like all this never happened. After so many calls and disappointed conversation with English and Spanish speaking representatives, one of them name Olga told me that she will investigate my case to see if she could help me so I only have to pay 50 dollars cancellation fee...but I still receiving bills, after 2 moth after one of them told me that my account was finally closed I receive a bill for 130 dollars, and weeks later a phone call from their collection department who place a note on the account that this was an incorrect amount, well on Nov 29 2011 I receive a bill; for 225.47 dollars and on Dic 08 2011 a phone call telling me that they will sent me to collection if I was unable to pay this amount... Am I craze or what?
Can some body help me?, what can I do against this delinquents.