by MA Bellamy - Posted Thu February 16, 2012 @ 12:25 PM
if Kay contracts their repairs out or if the "repair" center is actually part of their corporate structure. If it's not part of Kay, the employees may not be responding as flip as you believe they are. They may just realize that the repair service sucks and they are helpless to do anything about it.
Is there a local jeweler you would be comfortable taking it to? You'd have to cover the cost yourself, but at least it would be repaired and repaired to your specifications.
It's not ideal, but it's better than not having use of it at all or having it damaged worse.