Re: Stuck with Broken Bracelet, Worsened by Rude Kay Jewelers Employees
by RedheadwGlasses - Posted Sun February 19, 2012 @ 5:09 PM
You need to decide what you want and *ask* for it. They may accept your offer, or they may make a counteroffer, or they may reject your offer. You are free to take them to small claims court.
Personally, I think that $250 is very cheap for a diamond bracelet (I mean, yes they look lovely, but they're not the best quality), so consider asking for equal trade-in value, and getting something smaller but of higher quality, like a pendant or earrings.
Just my two cents'.