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Hold Times
by Bill R. - Posted Mon March 5, 2012 @ 5:55 PM

M.M.,

The answer is staffing and the goal should be wait times less than 3 minutes.

In the meantime some enterprising folks have come up some apps to side step the issue:

http://www.fastcustomer.com/

http://www.lucyphone.com/

BillR.

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