You have been ordering for "years" and consider yourself a "valuable" customer. You call to complain and a complaint has already been submitted to corporate. You are upset that a manager or supervisor will not speak to you. QVC has problems one time and you threaten to close your account. Further, what if the manager or supervisor spoke to everybody having the same problem, he would not have time to work on the actual problem. Evidently this problem affected many, not just you. So if you move to HSN and they have difficulties, where will you go next? And no I do not think you should have free shipping, I think you made this harder than it should have been all by yourself.