I could understand this complaint if the salesperson was specifically told by you that you would be needing the frame as well. From the sounds of it, you just expected that the mattress came with the frame. I really don't understand that line of thinking since all beds and bed frames are not created equally. I have always purchased the bed and frame separately, not as part of the mattress purchase. Usually because I can find a much better deal through Craig's List or the like. Telling the salesperson that you have no furniture does not equate to telling them you need a frame. They may have been under the impression that you would be purchasing a frame/bed elsewhere, or that you would be placing the mattress on a box spring on the floor. Why they didn't ask you whether you would be needing a frame I don't know, and in my opinion they should have. However, considering you were depending upon the frame, I would have thought you would have been proactive in making sure you had asked specifically whether the frame was coming with the mattress.