What poor service?
by PepperElf - Posted Wed May 2, 2012 @ 2:24 PM
What I see is that he treated you with manners. He answered your questions and tried to be sympathetic.
He just couldn't change the answer to suit what you wanted to hear.
He told you what is available and that you have to pay for expedited shipping.
So... you want them to "train" employees to give away free upgrades because the customer is mad that he/she is expected to pay for it?