What this complaint reminded me of
by spunkyboy08 - Posted Mon June 18, 2012 @ 6:38 PM
I once worked as a parking attendant at a parking garage located next to a movie theater. One company owned the movie theater. Another company owned the parking garage. The parking company I work for managed & provided the staff who worked inside the booth, but they did not manage the garage. The company that owned the parking garaged charged customers to park there. No one received free parking.
At one point the company that owned the parking garage chose to raise the parking fee. A sign was posted at the booth stating when the increase would be in effect as well as the parking fee.
One particular female customer was REALLY upset when she saw the big sign located outside the gargage with the new price. When she drove up to the booth, she complained about the price increase & asked me "how can you sleep at night?" I did not know what to say at that point. When she left, I laughed.
I asked my direct manager at the parking garage where do customers who are unhappy about the price increase go to complain about that. He told me that IF the parking company actually OWNED the garage, they could complain to the company. But since the parking company does not own the parking garage, then the customer has to complain to the company that actually owns the garage.
I asked a couple of people who worked in the movie theater if customers complained about the parking fee increase. They told me that customers did complain to them, but since the theater did not actually own the parking garage, they would have to complain to the company that owned the parking garage.