Yes, after a few days of being offline me and my bf finally managed to get Sympatico into gear and give us our internet back again!

Sympatico has been an absolute NIGHTMARE. Basically what happened was they changed my bf's bill without telling him, so basically they weren't getting payment for the internet since December. (He pays all of his bills on time). They didn't even send us a disconnection message or anything - just shut us off. I'm glad that's over!