YOU HATE CHILDREN! YOU CHILD HATING ABORTIONIST!

Sorry, I figured someone would say it eventually so I thought I'd have the fun of saying it first ;-).

Anyway, I haven't seen those carts, but you're right, it doesn't sound like a good idea. I hate the car carts too, impossible to maneuver. I find the best carts are the plain old regular ones, with the little one in the seat and the older ones following the one-hand-on-the-cart rule. Overall, well written letter, though I wouldn't necessarily fault the manager for going back to her duties - if she was bagging they were likely short staffed.