Eydie, I'm glad you wrote your letter via PFB and posted it for everyone to read.

I've always known I could never be a waitress, but after reading your letter, I have never been more convinced. I always wondered what goes on behind the scenes, and now I know (at lease in your case). I agree with you that the method seems counterproductive and nerve-racking. I think your letter is informative and eye-opening, and helps explain some of the complaints consumers have while dining.

Best of luck with your education and career, and somewhere down the line when a waitress brings you a watered down drink, I know you won't complain!