I agree with just about everything you've said. And in fact I've waitressed for more than a year... I did it for 4. And I am in management now because I started as a "lowly employee" and worked my way up. I've dealt with the terrible managers and the great ones in both industries and stupid policies in both. And I've been in retail for the same amount of time as food service, at one point both at the same time, and they're not different at all. You're providing a product to someone at a fast pace. The product changes, the people don't... But, as a manager it drives me crazy when something happens to bother an employee and they don't come to me about it because I'm powerless to change the problem and it just keeps continuing then. That's where I'm coming from... It sounds like going to your other mgr. about the sexual harrassment thing went well and solved the problem so I don't see why you didn't at least try that in this case.