So when you saw these two children being bruised and injured by a pack of adults, you immediately went over to try to stop it or called the police for them..... right?

"Excessive use of force... bodily injury... bruises..." Of course you called the police immediately. No one would just sit there and watch that severe brutality on two sweet innocent children without trying to do something to stop it.

Unless of course it wasn't excessive... just security detaining shoplifters by holding their arms. The teenagers wouldn't in a million years think to cry or yell to gain sympathy.... would they?

OK, pardon my sarcasm. I try hard to stay away from that when posting here, but this letter seemed to cry out for it. The girls were shoplifting. The store DOES have the right to detain them, AND to search them. You stated that the greeter (sweet old lady) was the one to pat them down, so they were careful to have an employee of the same gender doing the searching.

I smell a bit of exaggeration here.