Re: When Companies Respond
by 4casey - Posted Sat August 26, 2006 @ 8:01 PM
I wanted to note that AmSouth Bank responded to my complaint in a timely manner. They refunded the overdraft fees (which I never asked them to do), but they did not provide the policy explanation that I requested. They did, however, provide a telephone number where I may call a Customer Care Specialist and discuss the issue further.
Overall, I am pleased that they responded so quickly, I thank them for refunding the fees, but I still am left without clear answers on their debit/credit posting schedule(s) and the reasons behind them. Perhaps a phone call will clarify. I did want to receive the explanation in writing (and not a million pages of microscopically printed disclosure agreements).