Wow!

Let me first say: Please accept my condolences for your loss.

Secondly, what a great letter! I am especially thrilled, since I deal with the airlines daily. I have, unfortunately, seen a steady decline in service on all the carriers, across the board.

However, this letter gives me fresh hope for the future of air travel.

And kudos to you for making the effort, during your difficult time, to publicly thank them.

This letter could be a very good lesson for some of our PFB community, specifically those insist on only posting complaint letters with no merit.

Hang in there and good luck to you!