Re: Target's Inconsistent Customer Service
by Tim Musial Jr - Posted Thu September 14, 2006 @ 3:36 AM
You know I work at Target and I for the most part love my job, but I hate it when peeople like this try and play the poor victim card. Oh poor me. Let me tell you I have been working in a small college town at Target for a little over a year. We have found thousands of dollars of merchandise that have been hidden in other boxes and were waiting to be purchased when the person thinks they will get a way with it. This in no way represents all the merchandise that has left the store. The truth is that people are stealing everwhere right and left and it adds up and you know where the money is made up, that's right by honest hardworking people like me. I have to work even harder to get that reaise so that I can buy the things I need that keep going up in price.
It is also people like you that complain when they have an expired receipt and don't have a receipt. When you buy something it is stated on your receipt (in full length on the back and posted at guest service) that in order to do a return you must have a receipt dated within the last 90 days with the original packaging and tags and the item in like new condition. You get upset when we won't bend the rules they are there for a reason to stop the people that are committing fraud every minute.
Oh and one other thing, when you complain that to corporate that someone did something that they were trained to do like ask if you need help and insist on helping you when you are doing something shady or unsafe, or because they removed all the paper from inside your bag and looked inside, they laugh at the complaint trhow it away and send the store and sometimes the team member a compliment letter from the Executive Vice President saying good job for enforcing the policies. After they receive the same complaint from the same person more than twice they don't even look at it. It is either deleted or thrown away.