Re: Quality of Chanel's Inimitable Mascara
by Leanne L - Posted Fri September 29, 2006 @ 5:04 PM
This is a great letter with a valid complaint. I do think they, being a reputable company, would want to refund your money. Many cosmetic companies are allowing refunds on used products that the customer is dissatisfied with. It gives them a competitive edge as long as a customer is not one to abuse the refund policies.
Good luck with your complaint!